Frequently Asked Questions
- How long will it take until my order arrives?
- What cities in Iran do you deliver to?
- After placing my order, I realized the recipient's address I've given you is incomplete/incorrect. How can I provide you with the correct address?
- What credit cards do you accept?
- Do I pay any taxes? How about the delivery charge?
- When I check the status of my order, it shows "processing your order". I know it must have been delivered by now. Why doesn't it show the correct status?
- What is your refund policy in case the item is not deliverable?
- Why are your prices in Canadian dollar?
- Where do you obtain the goods from and how do you deliver them?
- How can I cancel an order?
- What is SSL?
Most orders are shipped out within 24 hours. Please allow 3 business days for the delivery of toys as they'll require a longer preparation process due to fluctuations in Iran's market which affects the availability of items in this category. Delivery of flowers is possible the next day since they are shipped from the same city.
We currently deliver flowers to Tehran and the following cities: Abadan, Ahvaz, Amol, Arak, Ardebil, Babol, Bandar Abbas, Bandar Anzali, Booshehr, Gorgan, Hamedan, Isfahan, Kashan, karaj, Kerman, Kermanshah, Khoram Abad, Kish, Mashhad, Orumieh, Qazvin, Rasht, Sanandaj, Sari, Semnan, Shahrood, Shiraz, Tabriz, Yasooj, Yazd, Zahedan, and Zanjan. If you would like to send a gift to a city which is not in the list, please send an email to support@e-paik.com, specify the name of the gift and the city. If the item is deliverable to your desired city, we'll add it to our list within few days.
If you let us know long enough before the delivery date, we'll communicate the new address to our partners in Iran and it will be just fine. Please note the time difference when you ask for address change. For exapmle, let's assume the order date is July 25 (which is Iran's time zone) and you live in LA. If you send us the address change request July 24 at 11 PM your time, it's already July 25 11 AM in Iran so the delivery may have been started already. Therefore, please send us your change requests in a timely manner to prevent any delays and extra charges to occur.
We currently accept VISA, Master Card, and American Express credit cards.
You don't pay any taxes when you shop at E-paik. There is $6.99 CND charge for items delivered in Tehran and $7.99 CND for item deliverd to all other cities($9.99 for Kish). Please read our "Delivery policy" in checkout page for more details on how the items are delivered.
All orders are delivered on time unless the recipient is not available on delivery date or the recipient has asked the delivery to be postponed. We update your order's status as soon as we get the delivery confirmation from Iran. Sometimes, we receive the status the day after delivery so there may be a bit of latency until your order's status is updated.
Please read our "Refund policy" in home pgae for more details on E-paik's refund policy.
E-paik.com is our Canadian dollar store and all prices are in Canadian dollar. If you would like to shop in US dollar, click here Iran Gift Store
Here are some rough conversions:
1 USD = ~ 1.5 CND
1 EURO = ~ 1.6 CND
Your credit card bill will differ slightly from the above list - due to daily fluctuation of the world currencies exchange. For a more accurate conversion use this Universal Currency Converter. Remember E-paik charges your credit card in Canadian currency and it is your credit card company that does the currency exchange. All information is for references only.
Everything that you buy at E-paik is available in Iran and we only deliver the goods inside Iran. In Tehran we work with a private delivery service which is fast and reliable. For the rest of cities we hand the items to Pishtaz Post, the official post company of Iran.
You can cancel you orders to be shipped to Tehran, 2 business days before the required date that you have specified when you plcaed the order(Iran’s business day which is any day other than Friday and statutory holidays). For all other cities you can cancel an order no later than 3 business days prior to the delivery date. In order to cancel an order please click on Customer Service link in home page,login with your account and provide us with your order number. If the order includes more than one product and you want to cancel only one item, please specify the product name and the product ID that we sent you when you placed the order. Any cancel request past the aforementioned limit will not be accepted and no refund or credit will be issued.
The Secure Sockets Layer (SSL) protocol has become the universal standard on the Web for authenticating sites and for encrypting communications between users and Web servers. Because SSL is built into all major browsers and Web servers, simply installing a digital certificate or SSL Certificate enables SSL capabilities.
SSL server authentication allows users to confirm a Web server's identity. SSL-enabled client software, such as a Web browser, can automatically check that a server's certificate and public ID are valid and have been issued by a certificate authority (CA) — such as VeriSign — listed in the client software's list of trusted CAs. SSL server authentication is vital for secure e-commerce transactions in which users, for example, are sending credit card numbers over the Web and first want to verify the receiving server's identity.
An encrypted SSL connection requires all information sent between a client and a server to be encrypted by the sending software and decrypted by the receiving software, protecting private information from interception over the Internet. In addition, all data sent over an encrypted SSL connection is protected with a mechanism for detecting tampering — that is, for automatically determining whether the data has been altered in transit. This means that users can confidently send private data, such as credit card numbers, to a Web site, trusting that SSL keeps it private and confidential.
The difference between 128-bit and 40-bit SSL: VeriSign SSL Certificates enable visitors to verify your site's authenticity and to communicate with it securely via state-of-the-art SSL encryption, which protects confidential information from interception and hacking. SSL comes in two strengths, 40-bit and 128-bit, which refer to the length of the "session key" generated by every encrypted transaction. The longer the key, the more difficult it is to break the encryption code. Microsoft and Netscape both offer browsers that enable different levels of encryption depending on the type of SSL Certificate with which the browser is communicating.
