Refund and Return policy
Your complete satisfaction is very important to us. Unless otherwise noted, you may receive a refund or credit for any item that you purchased from us in the following cases:
Refund against non-delivery (except flowers)
For delivery of goods through courier, our logistics partners will try to contact the recipient and make an appointment for the delivery time. In case the delivery is not executed due to recipient not available, premises locked, or incomplete/incorrect address; the customers can request for credit against the non-delivered goods. In this case, the full amount of products minus shipping and handling charges will be credited to the customer.
Refund against non-delivery (flowers)
For delivery of flowers also, an appointment with the recipient will be made . Being perishable in nature, neither E-paik nor our enabling partner will be able to provide any refund against such items. However if for some reason the deliveries are missed or have not been attempted, the customers can request for a refund against the non-executed deliveries.
Refund against cancelled orders
For all the approved cancellations the order amount minus a 1 dollar transaction fee will be refunded.
Partial-Refunds
In case of multiple goods being ordered, if the delivery is not done for certain items, customers will be refunded against the non-delivered goods or services.
Cancellations
You can cancel an order that has already been placed if it has not entered the processing and transit stage.For orders to be shipped to Tehran, you can cancel the order 2 business days before the required date that you have specified when you plcaed the order(Iran’s business day which is any day other than Friday and statutory holidays). For all other cities you can cancel an order no later than 3 business days prior to the delivery date. In order to cancel an order please click on Customer Service link in home page, login with your account and provide us with your order number. If the order includes more than one product and you want to cancel only one item, please specify the product name and the product ID that you can find in your electronic reciept. Any late cancel request will not be accepted and no refund or credit will be issued.
Fraudulent Credit Card Charges or Fraudulent Claims
All requests to negate charges are investigated by our billing department. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services. This report may result in cancellation of your card services, put negative information on your credit report, and create possible criminal charges that may be filed against you.
Returns
Once a product is shipped, no return's accepted.
